Supporter Development Officer (Garden BirdWatch)

  • Location: Thetford, Norfolk, United Kingdom
  • Earnings: £30444.00 to £30444.00

GBW Supporter Development Officer
Thetford, Norfolk
Full time, Permanent
£30,444 per annum + 11% employer pension contribution

Role Overview 
We are looking for an individual to help us increase participation in and engagement with our weekly BTO Garden BirdWatch survey, a citizen science project that tells us how birds and other species use our gardens. The role involves recruiting new participants, supporting and engaging those already taking part, and the curation, management and analysis of the data collected, both for Garden BirdWatch and a suite of related projects.

The successful applicant will:


  • be qualified to degree level or above in a biological science;
  • be able to demonstrate a broad and sound knowledge of UK garden birds and other wildlife, including good identification skills, allowing them to present BTO work to informed audiences, and to answer questions from the public on garden wildlife.
  • have excellent interpersonal skills, enabling them to communicate effectively with the public face-to-face, over the phone, and through use of the written word, and including giving talks to large groups;
  • be able to demonstrate intermediate data handling skills and experience working with large ecological datasets;
  • be expected to learn basic use of R to run data processing programs, and SQL to interrogate an Oracle database;
  • have an excellent understanding of biological survey data, and the ability to assimilate scientific ideas and deliver them to a wide audience.
  • have the computing skills required to produce e-newsletters, web content, social media and PowerPoint presentations.

This position is based at our HQ in Thetford, Norfolk. We operate hybrid working (minimum of three days in the office each week), and flexible start and finish times to enable a flexible work-life balance.

You can read the full role description by clicking on the role description under 'supporting documents' in the job details on our careers page. Please contact us if you are not sure if you meet all the criteria for the role and would like to discuss the role in more detail.

BTO helps to secure the future for birds and nature, using our science, monitoring and data to inform good environmental decisions, inspiring others with the wonder of birds and empowering them to work with us. Our priority is to make a positive impact for birds, using our strong and objective science in partnership with others. We strive to work sustainably and to welcome everyone.

Our values
We are evidence-led, inclusive, collaborative and empowering.
Birds Science People; it is a powerful combination – will you be part of it?

£30,444 per annum
Annual leave entitlement on starting is 25 days plus bank holidays (pro rata if part time).
Paid 'journey days' (up to 2 days) to staff who travel on holiday by land or sea instead of flying.
Life assurance (four times salary)
11% employer pension contribution
Employee Assistance Programme
Enhanced sick pay
Enhanced Family leave
Retail discounts
Cycle to work scheme
Discounts on: BTO books, Bird care from Vine House Farm  (10% discount on orders placed on the website) and Opticron (30% off)
Free access to BTO training courses
Flexible working
Free eye tests and a contribution of £49 towards prescription glasses for VDU use only.
Free car parking
Effective job evaluation policy that recognises where staff increase their level of responsibility over time
Coaching and mentoring scheme
Staff groups and forums- First Aiders and mental health first aiders, Coaching and mentoring, Diversity working, Sustainability and Natural Working, Becoming Inclusive, and our staff group creating a positive and welcoming culture to work in.
Commitment to creating an inclusive environment
Commitment to sustainability

Closing date for receipt of applications is noon on Monday 3 June 2024 and Interviews will be held in Thetford, Norfolk on Wednesday 12 June 2024. If you have any questions, please contact

If you have a disability or long-term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether a reasonable adjustment could be made.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

We recognise that candidates from minority ethnic groups are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a minority ethnic background, you'll be guaranteed a first stage interview.

Charity No. 216652 (E&W); SC039193 (Scotland)

Supporting Documents